About Us
Our Mission
At FirstTap Phone Basics, we believe that everyone deserves to feel confident using their smartphone, regardless of age or technical background. We specialize in helping adults in Japan who are new to smartphones learn the essential skills they need for daily life, from messaging loved ones to capturing precious memories.
Our approach is patient, practical, and entirely focused on your needs. We break down complex technology into simple, bite-sized lessons that anyone can follow. No confusing jargon, no rushed explanations, just clear guidance that respects your pace and learning style.
Meet Our Team
Our instructors are carefully selected for their patience, expertise, and genuine passion for helping others. Each team member has extensive experience working with adult learners and understands the unique challenges that come with learning new technology later in life.
We speak your language, both literally and figuratively. Our team members are fluent in Japanese and English, and they know how to explain technical concepts in simple, everyday terms. More importantly, they listen to your concerns, answer your questions without judgment, and celebrate your progress every step of the way.
Our Teaching Philosophy
We believe that the best way to learn is by doing. Our courses combine clear explanations with hands-on practice, so you can immediately apply what you've learned. Each lesson builds on the previous one, creating a solid foundation of skills and confidence.
We understand that everyone learns at their own pace, so our courses are self-paced with unlimited access. You can review materials as many times as you need, and our support team is always available when you have questions. There are no silly questions, only opportunities to learn.
Join Our Community
When you join FirstTap Phone Basics, you become part of a supportive community of learners just like you. Our students range from professionals looking to stay connected with colleagues to retirees wanting to share photos with grandchildren. What they all have in common is the desire to use technology confidently and independently.
We celebrate every milestone with you, from sending your first text message to mastering video calls. Our community is built on mutual respect, encouragement, and the understanding that technology should serve you, not intimidate you.
What We Stand For
Patience First
We take the time you need, never rushing through lessons or making you feel pressured.
Respect Always
Every question matters. We treat all our students with dignity and understanding.
Practical Focus
We teach real-world skills you'll use every day, not unnecessary technical details.
Ready to Start Learning?
Join the growing community of adults in Japan who have discovered the freedom and connection that comes with smartphone confidence. We're here to support you every step of the way, from your first tap to becoming a comfortable, capable user.