Privacy Policy

Information We Gather

We collect information that you provide directly to us when you register for our services, including your name, email address, phone number, and postal address. When you enroll in training courses or book support sessions, we may also collect payment information, device type (iOS or Android), and your learning preferences.

Additionally, we automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our training services. This includes delivering course content, scheduling support sessions (live chat, video calls, or home visits), processing payments, and communicating with you about your account and services.

We also use your information to personalize your learning experience, recommend relevant courses, send you educational materials and updates, respond to your inquiries, and conduct research to improve our offerings. With your consent, we may send you marketing communications about new courses and special offers.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

We may share your information with partner organizations that provide complementary services, such as photo printing or cloud backup providers, but only when you explicitly request such referrals. We may also disclose your information when required by law or to protect our rights, property, or safety.

Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure socket layer (SSL) technology for data transmission, and regular security assessments.

We restrict access to your personal information to employees, contractors, and agents who need to know that information to operate, develop, or improve our services. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you request deletion of your account, we will remove your personal information from our active databases within 30 days, except for information we are required to retain for legal, regulatory, or business purposes. Archived or backup copies may persist for a reasonable period.

Your Privacy Rights

You have the right to access, correct, update, or delete your personal information at any time. You can review and modify your account information by logging into your account settings or by contacting us directly. You also have the right to object to or restrict certain processing of your information.

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by contacting us. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account and services.

Cookie Usage

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that are sent to your browser and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). For more detailed information about the cookies we use and your choices, please see our Cookie Policy.

Third-Party Services

Our website may contain links to third-party websites, including partner services for photo printing and cloud backup. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

We may use third-party service providers to monitor and analyze the use of our service, such as analytics tools. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children's Privacy

Our services are designed for adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country, prefecture, or other governmental jurisdiction where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

If you are located outside Japan and choose to provide information to us, please note that we transfer the data, including personal information, to Japan and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and consent to abide by the modified Privacy Policy.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, use, and disclose, the right to delete personal information, and the right to opt-out of the sale of personal information.

We do not sell personal information of California residents. To exercise your rights under the CCPA, please contact us using the information provided below. We will verify your identity before processing your request and respond within the timeframes required by law.

European Data Protection

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). This includes the right to access, rectify, erase, restrict processing, object to processing, and data portability.

We process your personal information based on the following legal grounds: your consent, performance of a contract with you, compliance with legal obligations, and our legitimate business interests. You have the right to withdraw consent at any time and to lodge a complaint with a supervisory authority.

Video and In-Home Sessions

When you participate in video support sessions or in-home training visits, we may collect additional information necessary to provide these services, such as video call connection data or your physical address. We treat this information with the same level of confidentiality as all other personal information.

Video sessions are not recorded unless you provide explicit consent. If recordings are made with your permission, they are stored securely and used only for the purposes you authorize, such as reviewing the training materials at your own pace.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

FirstTap Phone Basics
Email: privacy@tyvarcliff.com
Phone: +81 3-3410-5925
Address: 4 Chome-15-18 Komazawa, Setagaya City, Tokyo 154-0012, Japan

We will respond to your inquiry within a reasonable timeframe and make every effort to address your concerns promptly and thoroughly.